Refund policy

1. All Sales Are Final

All purchases are final sales. We do not offer refunds or exchanges on any products unless specifically stated otherwise.

2. Damaged or Incorrect Items

If your order arrives damaged or you’ve received the wrong item, please contact us at hello@moy.store within 48 hours of receiving your shipment. Kindly provide your order number and attach a clear photo of the affected product. Once verified, we will promptly assist with a replacement or resolution.

3. Opened Products

Due to hygiene and safety considerations, we cannot accept returns of any opened products. Please ensure you review product details before purchase.

4. How to Report an Issue

1. Email us at hello@moy.store with your order number, issue description, and a photo.
2. We’ll review and reply within 3 business days.
3. If approved, we’ll guide you on the next steps (e.g., return label, replacement order).

5. Processing Time

For approved replacements or exceptions, please allow up to 10 business days for processing once we receive your returned item (if applicable).