Shipping policy
Orders & Payments
1. How can I check the status of my order?
You can easily track your order by signing into your M.O.Y. account and navigating to the Orders section. Once your order ships, you’ll also receive an email confirmation with your tracking number, so you can follow your package every step of the way.
2. Can I make changes to my order after placing it?
We work hard to process orders quickly at our fulfillment center, which means we can’t guarantee changes once an order has been confirmed. If you need to make an adjustment, please email us at hello@moy.store with your order number and requested change as soon as possible. We’ll do our best to accommodate if the order hasn’t shipped yet.
3. Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal.
4. When will my payment be charged?
Your payment method will be charged as soon as your order is processed.
5. What should I do if my order arrives damaged or incomplete?
We’re so sorry if this happens. Please take a clear photo of the package and/or product within 48 hours of delivery and email us at hello@moy.store with your order number and details of the issue. Our team will review and work quickly to resolve it for you.
Shipping, Returns & Exchanges
1. How long will my order take to arrive?
All orders ship within 3 business days of purchase. Standard delivery typically takes 4–9 business days, depending on your location. You’ll receive tracking information by email once your order is on its way.
2. Where do you ship? Do you ship internationally?
We currently ship within the United States. As M.O.Y. grows, we look forward to expanding internationally—stay tuned for updates!
3. How much does shipping cost?
- Complimentary shipping on all orders of $60 and above.
- Orders below $60 ship at a flat rate of $6.
4. What is your return policy?
All sales are final. For health and safety reasons, we cannot accept returns or exchanges of opened products.
If your order arrives damaged or an item is missing, we sincerely apologize. Please email hello@moy.store within 48 hours of delivery with your order number, a description, and a clear photo of the package. Our team will review and resolve the issue as quickly as possible, either with a replacement or another appropriate solution.
5. How long does a replacement take to process?
Once we’ve reviewed and approved your claim, we’ll provide next steps within 3–5 business days. If a replacement is issued, you’ll receive updated tracking once the new item ships.